Problems fixed before your team notices, for one predictable monthly fee.
Managed IT services and support: help desk, proactive 24/7 monitoring, patching and backup checks by certified engineers, under a clear SLA.
- Help desk
- Service desk
- 24/7 monitoring
- Patch management
- On-site support
- SLA
Stop reacting to tickets. Start preventing them.
Most IT teams spend their days firefighting. Users wait, issues repeat, and nobody has time for improvement projects.
FOXMINDS managed services combine a responsive help desk with remote network monitoring and management, up to 24/7 coverage, 365 days a year. Our certified engineers monitor, patch and maintain your environment, and we report on service levels and trends every month.
- A single point of contact for every IT issue
- Proactive monitoring of servers, network and backups
- Monthly service reports with SLA performance
- Predictable monthly cost instead of surprise bills
- Your internal team freed for strategic work
Managed services and support
Help desk
First-line support by phone, email, WhatsApp and remote session, with advanced call management and tracking.
Service desk
Enterprise-level support by certified professionals, extendable wherever you need it.
Remote monitoring & management
Proactive 24/7 monitoring and troubleshooting of your network, servers and cloud services.
Patch & update management
Operating system, firmware and application updates tested and applied on schedule.
Backup verification
Daily backup checks and regular restore tests so you know recovery will work.
On-site engineering
Scheduled and emergency on-site visits for hardware, cabling and installations.
Vendor-neutral, certified expertise
We recommend what fits your environment and budget, not what fills a quota.
- Remote monitoring & management
- Ticketing & ITSM
- Microsoft 365 admin
- Intune
- Veeam
- VMware
- SonicWall
- Microsoft Defender
Frequently asked questions
Do you offer 24/7 support?
Yes. Coverage ranges from business hours to full 24/7, 365 days a year, depending on the plan you choose.
Can you support our in-house IT team instead of replacing it?
Yes. Many clients use us as co-managed IT: we take monitoring, patching and after-hours support, while your team focuses on projects and users.
How is managed IT priced?
Usually a fixed monthly fee based on the number of users, devices and servers, and the coverage hours. We provide a clear proposal after a short assessment.
How do we contact support?
Call +961 70 008 891 or the office on +961 1 88 92 78, email support@foxminds.com, or message us on WhatsApp at +961 70 008 892. Managed clients also receive a dedicated support channel.
Is your IT support keeping up?
We review how support works today, your response times and your recurring issues, and propose a plan with a fixed monthly fee.